Support center
How can we help?
Answers to common questions about our apps and games. Can't find what you need? Just email us.
How do I get help with one of your apps or games?+
Email support@zollo.app with the app name, your device model, OS version, app version and a short description (screenshots help). We reply within 1–2 business days.
How do I restore my purchases?+
Open the app and look for Restore Purchases in Settings or on the store screen. Make sure you are signed in with the same Apple ID or Google account you used to buy the item.
How do I cancel a subscription?+
Subscriptions are managed by the store. iPhone/iPad: Settings → your name → Subscriptions. Android: Google Play → profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
How do I request a refund?+
Payments are processed by Apple or Google, so refunds are handled by them under their policies. Apple: reportaproblem.apple.com. Google Play: Google Play refund help.
How do I delete my account and data?+
Where an app has accounts, you can delete it in-app from Settings → Account → Delete account. You can also follow the steps on our data deletion page.
How can I opt out of personalised ads?+
On iOS, apps ask for permission before tracking (App Tracking Transparency), and you can change it anytime in Settings → Privacy & Security → Tracking. On Android, go to Settings → Privacy → Ads and delete or reset your advertising ID.
I found a bug or have a feature idea.+
We'd love to hear it! Send details to support@zollo.app. We read every message.