You can ask Zollo Apps (ZOLLO APP YAZILIM TİCARET LİMİTED ŞİRKETİ) to delete your account and associated personal data at any time, free of charge. This page applies to all of our apps and games on the Apple App Store and Google Play.
Option 1: Delete from inside the app
For apps that have user accounts:
- Open the app and go to Settings (or Profile).
- Tap Account → Delete account.
- Confirm. Your account is deactivated immediately and permanently deleted within 30 days.
For apps without accounts, your data is stored locally on your device. Deleting the app removes it. Any cloud-saved data (e.g. iCloud or Google Play Games) can be removed via your device's settings or by contacting us.
Option 2: Request deletion by email
Send an email to support@zollo.app with the subject "Account / data deletion request" and include:
- the name of the app or game;
- the email address or user ID linked to your account (if any);
- your platform (iOS or Android).
Please send the request from the email address associated with your account so we can verify it. We will confirm receipt and complete the deletion within 30 days.
What we delete
- Your account profile (email, display name, authentication identifiers)
- User content and game progress stored on our servers
- Analytics and diagnostic data linked to your account or device identifier, where technically possible
- Support correspondence, on request
What we may keep
We may retain limited information where required by law or for legitimate purposes, for example: transaction records required by Turkish tax and commercial law (generally up to 10 years), information needed to prevent fraud or abuse, or data necessary to establish or defend legal claims. Aggregated, anonymised statistics that no longer identify you are not affected.
Subscriptions
Deleting your account does not cancel an active subscription purchased through Apple or Google. Please cancel it in your App Store or Google Play subscription settings first to avoid further charges.